Similar to the issue with the 4800 I expect I will not hear a thing from you.Hey guys, I hope that all is well with the group. Kubota if you want to make this right call the dealer I bought if from (lochens in WI or the dealer that is servicing it, Beavers in WI). Time to look at Green tractors if Kubota doesn't step up and resolve this issue quickly. Basically I feel like I can no longer rely on the quality of Kubota nor can I rely on them to stand behind there product and minimize the frustration and inconvenience their issues have created for what has been a loyal customer. Why hasn't Kubota stepped up to do the right thing for a loyal customer (3rd kubota tractor). What has happened to Kubota's quality control. After two weeks they still did not have any idea what was wrong and told me it was now looking like the engine would need to be replaced. After two weeks the dealer said they were working with Kubota engineers to try to troubleshoot problem. I have had the 5400 for less than a year (less than 50 hours) and it died on the field.
#KUBOTA MX5200 FORUMS UPGRADE#
I decided that I would just trade it and upgrade to a 5400 because I needed use of the tractor. I owned the 4800 less than a year (60 hours) and there was a major recall that would require me to lose my tractor for months. Original: In 2019 I traded my 3901 in on a MX4800 because I needed more loader capacity. My conclusion so far is that in geographic areas with the only marginal dealerships, Kubota would be better served making online, direct sales available so that Kubota’s reputation is not hog-tied to the reputation of a marginal dealer (and customers would be empowered to give good service-department business to good firms). Has anyone else had a problem with a Kubota dealership’s new machine assembly and/or follow up? I’ll post updates and change my rating based on how this turns out.
This does not augur well for Kubota’s quality control over its dealerships. I offered to text a photograph which they declined to receive.
#KUBOTA MX5200 FORUMS DRIVER#
I suggested that the driver just bring a new zerk fitting or, barring that, a new drive shaft and swap them out on a single trip, and was then told about the inflexibility of their photographing-for-warranty procedure for Kubota- the implicit message being that they don’t trust a customer’s report about the zerk fitting not having been checked during assembly (all the other fittings were greased). I thought I could swap out the zerk fitting myself, but access is tight, and am not able to do it with the tools I have. I called Steen and was surprised to be told matter-of-factly that this is not unusual, that these machines are shipped a long way (ignoring the fact that Steen assembles the driveline and in this case failed to inspect and grease all the driveline fittings during assembly), and that I need to remove the driveline assembly, myself, and bring it to them for them to look at, or as an alternative solution to burdening me with the labor and delivery to correct their mistake on a new machine, that I can wait “some number of weeks” for a driver to come to my area and take the drive shaft off, drive back to Steen with it, “photograph it” for their Kubota warranty process, and then, some unspecified time later, deliver a new drive shaft (no promise that they would reinstall it).